Frequently Asked Questions

Purchases


Q. Why Should I purchase from Grade&Stake?
A. As an extension of New England Laser & Transit company, Grade&Stake is not just another online retailer. We have the knowledge and experience to fully support all the equipment we sell.

Q. Is it safe to purchase from Grade&Stake?
A. Yes. Grade&Stake is protected by an SSL Certificate and uses Stripe to process all transactions. We do not share or sell any customer information to outside parties.

Q. Where does Grade&Stake ship to?
A. We ship to any physical address in the continental United States.

Q. How much does shipping cost?
A. Standard ground shipping is free on most orders.

Q. How quickly do orders ship?
A. Provided the equipment is in stock, all orders ship within 1-2 business days of being received.

Q. How do I make a purchase?
A. It's easy! Just select the product you'd like to purchase, choose from any of the available options, select the quantity, and click "Add To Cart". You can then view your cart at any time with the button in the top right corner of the screen. When you're finished shopping select "Checkout" and follow the instructions to complete your order.

Q. What forms of payment do you accept?
A. We accept all major credit and debit cards.


Equipment


Q. What's the difference between a transit and an auto level?
A. A transit can measure both vertical and horizontal angles, however, it does not have any self-leveling mechanism and relies on the user to ensure accuracy. An auto level can only turn horizontally, but it has an internal compensator which utilizes gravity to keep it perfectly level within a certain range.

Q. What's the difference between a theodolite and a total station?
A. A theodolite is a high precision instrument used to take vertical and horizontal angle readings. A total station also takes highly precise vertical and horizontal angle readings, but it can also measure distance using an EDM or Electronic Distance Measurement. This additional feature combined with the ability to store collected data makes the total station a much more versatile instrument.

Q. What's the difference between a machine control laser receiver and 2D depth control?
A. A machine control laser receiver requires a rotating laser to be set up and used in conjunction with the receiver. Think of it like a big laser detector attached to your machine. 2D depth control works independently of any other equipment and only needs to be calibrated properly to work. It also has many more functions and less limitations than the machine control laser receiver.

Q. What's the difference between a rotating laser and a slope laser?
A. A rotating laser shoots a perfectly level 360° beam and will sometimes allow the user to set a rough slope by moving the beam up and down manually. A slope laser has all the functions of a standard rotating laser but also allows the user to set a specific, highly accurate slope either digitally or with a grade dial.

Q. Are laser levels worth it?
A. Yes. Laser levels are significantly faster than chalk line, traditional transits, and spirit levels. They are also more accurate.

Q. Are laser levels safe?
A. Yes, with proper handling. Class 1 and 2 laser levels are low powered and won't cause any harm under normal circumstances. Class 3 laser levels are medium powered and can potentially cause eye damage if the beam is viewed directly.

Q. Can I use an old detector with a new laser?
A. Yes. As long as the beam color of the new laser is the same as the old one and they are both either rotating or static beam lasers.


About Us


Q. Is Grade&Stake a real company?
A. Yes, Grade&Stake is the online storefront for New England Laser & Transit Company.

Q. Where is Grade&Stake located?
A. We are based in NH, USA.

Q. Do you have experience with the equipment you sell?
A. Yes. We have over 35 years combined experience selling, supporting, and servicing construction and surveying equipment.

Q. Do you support the equipment you sell?
A. Yes. Our staff is extremely knowledgeable and familiar with every piece of equipment we stock and is happy to answer any questions you may have.


Returns


In an effort to prevent fraudulent purchases while also being fair to our customers, Grade&Stake reviews each return request on a case-by-case basis. We strive to make every purchase a positive experience and will work with our customers to achieve that end. Unless otherwise noted, the following conditions apply:

  • If for any reason you are unhappy with your purchase you may return the equipment for a full store credit or a refund to the card used to make the purchase, less the cost of shipping and a 25% restocking fee.
  • You have 14 days from the original date of purchase to return your equipment. All returns must be approved prior to being sent back. Unapproved returns will be denied.

  • If your item arrives with signs of damage due to shipping, contact the carrier immediately and have the tracking number ready when you call.

  • If your equipment is defective, contact us immediately to initiate a return. After verifying the defect, Grade&Stake will replace the item free of charge.

  • All returns require a Return Merchandise Authorization (RMA) number. To obtain an RMA number, please call us at 603-843-8252 and have your invoice number ready.

  • You are responsible for paying the shipping costs to return the item, except in the case of defective equipment.

  • Returned items must be unused, in resalable condition, and have no signs of use.

  • Equipment that is not returned in the same condition you received it in will be denied.

  • All accessories, manuals, documents, and batteries must be returned with the equipment its case. Returns missing any of these original accessories will be denied.

  • After inspecting the returned equipment, we will contact you immediately with the status of your credit/refund.
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